In response to COVID-19, which changed how Americans think about receiving preventative care, doctors have ramped up telehealth services to meet the growing demand for such services. Telemedicine allows patients access to expert care quickly and conveniently, enhancing health outcomes. Since 2020, telehealth platforms have accounted for approximately 13% to 17% of all consultations.

Why Telemedicine?

The use of telemedicine is becoming easier for those with little or no computer experience. You can schedule virtual appointments with doctors, therapists, and practitioners via mobile platforms and websites. These are the most common diagnoses given via telehealth platforms.

  1. Asthma: Rural areas may have a long distance between an allergist and an immunologist, meaning asthma patients sometimes have to travel hours to get to one. Travel gets eliminated with telemedicine and is also a way to reach a wider audience.
  2. Diabetes: Offering diabetes patients access to and using diabetes care services via telehealth will help improve their health.
  3. GERD: You can ask your doctor about your symptoms using Ourdoctor’s video consultation to determine if you have acid reflux or GERD. After discussing your symptoms with a doctor, they will direct you toward the best treatment option.
  4. Hypertension: Telemedicine applications like BPT enable patients to monitor their blood pressure and other health-related data electronically via their homes or communities.
  5. Hyperlipidemia: Through telehealth, a physician may be able to provide patients with high cholesterol with advice about lowering cholesterol through diet, exercise, weight loss, and reviewing prescription medications, herbal remedies, and supplements

Summary

Telehealth has become increasingly common in the last few years, and experts predict that this trend will continue because it’s effective in diagnosing, treating, and managing several diseases.

Kyle Rao, President of Secure Medical, shares how LegitScript Certification helped his company become compliant and open doors. With more than 21 years in business, Secure Medical is one of the longest-standing online medication prescribers.

As the technology and medical industries converged in the early 2000s, Secure Medical established itself as one of the first fully functional telemedicine companies. Today, the company offers lifestyle medication, urgent care telemedicine, and strategic pharmaceutical partnerships.

Early in its business, LegitScript had flagged Secure Medical for noncompliance issues. By working with LegitScript’s policy experts, the company resolved its issues. The company’s brands, including edrugstore.com and healthymale.com, became probationary certified and ultimately earned full certification.

In the following Q&A, Kyle talks about his decision to apply for LegitScript Certification for Secure Medical and how coming into compliance has helped to build a stronger, more successful business.

What do you do at Secure Medical, and what is your professional background?

I spent most of my time at Secure Medical working the floor and building an operational team I could trust. I believe that people who lead from the front establish a precedent that we are all one cohesive unit. Even as President, I still take customer service calls, although at a reduced capacity, as my efforts are now, more than ever, focused on our future.

With a master’s degree in business, experience has taught me far more than any classroom ever could. The ebb and flow of the telemedicine market have taught me everything I know. I’ve faced many obstacles in the past, but most telemedicine companies have not had to endure them. These challenges have given me a better understanding of business and how to prosper when things seem bleak.

Years ago, Secure Medical was under the scrutiny of LegitScript for noncompliance. What issues were called out, and what was your response?

There was indeed a period several years ago where the previous compliance officer at the time ignored LegitScript’s requests for information about doctors and pharmacies. Secure Medical was young, and during this time, the last officer in charge chose to ignore requests from certain agencies instead of being proactive and bringing Secure Medical into compliance. That was an error on our part.

If we had applied for the LegitScript Certification sooner, it would’ve opened more doors. Our motto has always been “Safety and Security” — hence, our name and website, securemedical.com.

What changed for you? What prompted Secure Medical to want to get LegitScript-certified?

The main thing that tipped the scales was that our industry now recognizes LegitScript as the authority. It’s no more or less complicated than that. As pioneers of the trade, we strive daily to provide a safe and secure platform for our users. Patients and providers can trust and rely on our services and provide effective treatment plans. LegitScript was the missing link.

Obtaining LegitScript certification was also a step in the right direction for preemptive measures to ensure constant regulatory compliance.

How was the certification process for you?

The certification process was seamless and to the point. It was also a learning process for Secure Medical’s organization. Providing LegitScript with the information they requested allowed us to understand the state, medical, and pharmaceutical regulations better.

We’ve implemented tools and features to help our organization grow in ways we wouldn’t have thought about before getting certified.

Did you fix issues LegitScript had identified before applying for the certification?

Absolutely. We started on probationary status as a result of prior business practices. We worked day and night to ensure we rolled out robust changes, including hiring a slew of new, state-licensed medical professionals.

We are proud to say we serve most of the US now. We learned from our mistakes and, more importantly, implemented measures to ensure we stayed within the current regulations.

Why is certification so crucial for the telemedicine industry in particular?

A certificate is a foundation of trust among telemedicine companies and their patients. The quality of care received at telemedicine companies has long been debated.

Can cameras and smartphones capture the same quality of care that a physical exam can?
At Secure Medical, we believe they can. Through LegitScript, industry standards help establish the quality of care. They help develop the requirements to ensure patients are adequately screened and treated.

Does LegitScript Certification help prospective customers know that your operation is reliable and trustworthy?

For informed customers, this certification can be a massive seal of approval. For the uninformed customers, we have created new training regimens for our customer service representatives.

They serve as the face of our company. They are often the first ones to educate customers on innovative buying practices, as well as how to identify potential red flags from imitation vendors.

The LegitScript certification has become a staple in nearly every conversation when customers ask about our legitimacy.

Any advice for other telemedicine, pharmaceutical, and healthcare providers considering LegitScript Certification?

LegitScript certification is not only an industry standard but is also quickly becoming a disqualifying factor for many buyers. Websites without proper compliance are continually passed over for those that are.

New markets are always volatile, and as telemedicine grows, regulatory management will only increase from this point. Companies that remain uncertified risk ruin as regulations catch up with the curve. Taking the right step to ensure compliance should be on your list.

Anything else you’d like to add?

Applying for the LegitScript safety seal is a must-have for any online or brick-and-mortar facilitator. Our industry needs to be about providing a safe platform that people can trust over advertising, profit margins, or certification, and that’s what we do here at Secure Medical.

Are you an online pharmacy or telemedicine provider?

Get certified!
Become a certified healthcare merchant and unlock the benefits of LegitScript Certification today, including the ability to participate in online advertising and payment processing programs. Many of the world’s leading companies require or recognize LegitScript Certification.

Under Telehealth Program, patients with pneumonia, including those with Chronic Obstructive Pulmonary Disease and Covid-19 but improving, can now leave the hospital early with continuous monitoring of their vitals and symptoms. Telehealth helps them recover while at home.

Please keep reading to know how Telehealth enables pneumonia patients to communicate with their healthcare team via text messaging, mobile health apps, video conferencing, email, etc.

Telehealth use During Covid-19

The Telehealth concept isn’t new! This remote patient monitoring program gained momentum in response to Covid-19 and the capacity crisis exacerbated during the pandemic. Telehealth enables healthcare professionals to decide the order of treating patients and offer advice. In addition, Telehealth enables healthcare providers to utilize home patient monitoring systems to check blood pressure, oxygen levels, heart rate, etc.

When to Use Telehealth for Pneumonia

Pneumonia can be a severe condition meaning that Telehealth might not always be the best choice. But you can use Telehealth for pneumonia under the following conditions;

  • You are unsure if you have pneumonia, flu, Covid-19, or a cold and want to seek medical advice.
  • You are only experiencing very mild symptoms without any breathing difficulties.
  • Your medical team has given the Telehealth go-ahead after diagnosing you with pneumonia.
  • You have a general question about your pneumonia condition or medication that’s not urgent.

Telehealth Benefits and Challenges

Telehealth addresses most mild respiratory symptoms that don’t require a trip to the doctor’s office. This remote digital health also allows the healthcare provider to ask relevant questions to help them make decisions.

However, sometimes your medical team might require sending you for a chest X-ray or examining you themselves. Such examinations have to be in person, posing a challenge to Telehealth for Pneumonia. Additionally, your Telehealth access largely depends on your insurance coverage and location.

Preparing for What Will Happen During a Telehealth Visit

For your clinician to explain the need for in-person tests or not, if medication prescription is necessary, following up on your pneumonia test appointments/results, etc., they will need to ask you lots of questions during the Telehealth visit. Therefore, it’s helpful to know;

  • Which type of healthcare professional will you have for your Telehealth appointment?
  • Will it be over audio-only or video?
  • Testing the audio or video call platform before the actual Telehealth appointment.
  • The information your medical team is likely to ask you.

Final Word

Telehealth could be a feasible option for speaking to your physician if you are experiencing mild respiratory symptoms and regular monitoring. 

It’s now convenient more than ever to receive medical attention with recent technological advancements. In the comfort of your home, you can use telehealth to access a healthcare provider. It is a more convenient way to access medicare without traveling or risk your health getting worse. Telehealth also provides the safest way to get treatment while protecting yourself from the COVID-19 pandemic.

When Can You Use Telehealth?

The service is dedicated to increasing convenience in healthcare delivery. Therefore, if you have questions about your medication, feel free to use the service. The service also comes in handy when you notice new side effects or new symptoms crop up. You can also use telehealth for regular follow-ups and refills on your medicine. So you don’t have to come down to the hospital. Save yourself the hassle.

However, you have to see medical personnel if you experience life-threatening symptoms physically. You will also need to do the same if your medical personnel needs to run other tests on you. Physical evaluation requires the assessment of vital signs and physical contact, which is not possible via telehealth.

Preparing for a Telehealth Visit for Allergies

First, get in touch with an allergy provider offering telehealth. Once you have selected your allergy provider, you will need to set up an appointment. At this point, your provider will instruct you on the necessary gadgets and software for telehealth visits. Once you have set up a good internet connection, you are ready for your first visit.

To make sure your telehealth visits go smoothly, you may set up your communication before the set time. Prepare the questions you have for your doctor beforehand. Other things you might do before the telehealth visit is to quiet down your surrounding for better communication and dress according to allow easy assessment. For example, you may wear clothes that allow you to show your skin rash to your immunologist.

Telehealth uses digital information and communication technologies to access health care services and manage your health care remotely. This is through computers and smartphones to access technological platforms like video conferencing. The platforms enable the doctor to schedule meetings and consultations with the patient.

Asthma is a respiratory condition that causes inflammation in your airwaves and narrows them, causing mucus production. This causes breathing difficulties which may lead to frequent asthma attacks.

Managing this condition requires constant health care, consultations with the doctors, and routine checkups. The use of telehealth in asthma treatment is convenient and saves time. The recent Covid-19 outbreak also strengthened the use of telehealth as a mitigation measure to reduce physical contact. This resulted in embracing the use of technology in communication.

In this case, there are two types of telehealth; telemonitoring and Telemanagement. The two have been most beneficial in asthma treatment. Telemonitoring involves transmitting data such as vital signs and treatment documentation that bears information tracking current symptoms and adherence to treatment. Telemanagement involves a virtual consultation with your doctor; in this process, they assess how the medication is fairing and identify possible gaps that need to be corrected.

Health professionals use various platforms to facilitate telehealth. These platforms may include applications, software, or video conferencing facilities like google meet or zoom.

Advantages of Using Telehealth for Asthma

  • Health professionals are more accessible. It is convenient for routine follow-up appointments, refill of prescriptions, questions about inhalers or medication, and increased asthma symptoms.
  • It lowers the cost of services offered.
  • It reduces time travel.
  • Has reduced Covid-19 infections in people with asthma, considering the virus affects people with underlying conditions.

The provision of telehealth has come in to help and advance how people access healthcare. Telehealth has shown effectiveness in asthma treatment. This is achieved with the cooperation of the patient and the health professionals. The process has also demonstrated the ability to have access to medical care easily.

Telemedicine offers patients the opportunity to virtually meet with migraine health specialists who live far away or outside their region. Medical research on migraine and telemedicine has discovered that this process of administering medicine or consultation is effective.

The Benefits of Telemedicine for Migraine Patients

· Reduce Financial Costs

Telemedicine, also known as virtual healthcare, is more affordable for migraine patients. It is a digital knockoff compared to in-person migraine medical care. When appropriately used, it reduces cost and increases patients’ health. It also offers easy migraine care accessibility and is more equitable to 78% of adults globally and 89% of American adults that uses smartphones, even adults in low medically served areas and communities.

· Offers Migraine Patients Quick Access to the Best Medical Specialist

Patients with complex and obscure migraine problems frequently find themselves living in nightmares. There are always fears and pains that they may be having a rare disease and more frustrating about finding the right medical specialist. This frustration may lead a patient from a local physician to the next, wasting time sitting through an unproductive medical appointment. Telehealth provides a better solution. It connects the migraine patients with the best, most knowledgeable, and most experienced care specialists regardless of where they practice.

When to use Telehealth for Migraine?

The most important part of migraine diagnosis involves symptoms and careful medical history evaluation. This process can be covered effectively during the telehealth consultation session. Patients can use telehealth for migraine if they have issues or concerns after managing the condition or starting treatment.

How Does a Patient Prepare for A Telehealth Visit for Migraine?

Just as you would prepare for an in-person appointment, it’s equally essential to adequately prepare for a virtual health visit. Here are a few tips to help you prepare:

· Get acquainted with the technology you’ll be using during the consultation. Get help if you need assistance in using the technology.

· Be sure you have privacy while getting ready for your appointments to avoid interruptions from people around.

· Make such you have good internet access to prevent connection problems during the consultation.

· Prepare your question by writing them down before your medical appointment starts.

The purpose of the research was to understand, evaluate and analyze the modalities used for spine care patients. Telehealth was a primary element of spine care access. It has a successful history of improving patients’ safety, cost-effectiveness, and efficiency. Researchers carried out studies and surveys with patients who got their spine care via telehealth.

Between February and September 2020, researchers used the clinical registry procedure to identify spine patients found remotely at the academic medical tertiary center. This discovery was then published on an online spine care survey where patients were asked about their telemedicine experiences. The doctor that made this discovery ran a statistical analysis and thematic analysis on the Likert scale on a free-form response.

After which, the sociodemographic data was later abstracted and evaluated. The researcher reviewed the questionnaire of about 140 patients who had physical spine care appointments and telemedicine. Patients with medium and low area deprivation missed the physical spine care appointments. This shows that spine care patients rated their telemedicine experience highly.

What is Area Deprivation Index (ADI)?

An area deprivation index (ADI) is a unit used to measure the multi-dimensional status of the socio-economic region, which is linked to a health outcome. In this case, researchers use a patent’s ADI address to determine the area in which they reside.

Researchers found out that 42 percent of spine patients with low or medium socioeconomic status are also likely to miss a physical appointment compared to patients with high socioeconomic status. The total ratio of missed telehealth scheduled appointments is identical across all socioeconomic statuses.

However, telemedicine continues to be a popular method for care access delivery across America. In regions with mental health-related issues, hypertension, acute respiratory diseases, and joint and soft tissue diseases were all virtually treated, increasing telehealth visits.

Patients now understand the medical and health advantages while reflecting on how effective it is compared to a physical doctor’s appointment. This research analysis would help influence future practices and improve easy access to doctors’ and patients’ satisfaction.

Mental health has been touchy, especially in the past when admitting openly to seeing a psychiatrist was a sign of something wrong. However, just when mental health practices were welcomed, Covid-19 was declared a pandemic. The world went into lockdown, and public spaces closed down, including psychotherapy and psychiatric offices. With the levels of stress and anxiety recording a new high, something had to be done and fast to deal with the current situation of things.

Therefore, although previously considered and declared unfit for medical practices, Telemedicine got the chance to prove its worth to facilitate mental health. Some of the impacts it has had since then include:

  • Reduced the No-show Rate

Telemedicine for mental health has resolved one of the significant long-standing problems in psychiatry, that of patients not showing up for their appointments. Before the lockdown, most patients would make appointments but not show up. Although sometimes it was due to sheer forgetfulness, other times it was pure absconding of the meeting. However, as Telemedicine got introduced as an option, the no-show rate has considerably lowered. This can is due to the main advantage of Telemedicine which is convenience. Patients do not have to fight traffic or inconvenience their busy schedules to see their therapists. With access to an innovative device/internet, they can make their appointments with little struggle.

  • It Gives a View of the Patient’s Home Environment

With most people being home due to the lockdown, Telemedicine allowed therapists to see their patients’ day-to-day lives at home and, most importantly, in their daily environments. In the standard setting, the patient having to go to the office took away the chance to experience it firsthand. However, by using Telemedicine, the psychiatrists and therapists get an essential insight into the patient’s life, which helps with their treatment.

Final Word

With the world opening and the restrictions on personal meetings easing up, it will be easier for people to choose what works for them best, having tried both options. The advantage is that they get the help they need in the long run, no matter which option they choose.

The COVID-19 pandemic forcing many medical areas to go virtual, including orthopedics, explains why necessity is the mother of innovation. Orthopedic surgeons are now weighing in on several things, having witnessed orthopedic practices adapt to telemedicine technology. Some consider their practices sticking with telemedicine once the COVID-19 crisis period stops.

You may wonder how an orthopedic practice like lower back pain, injured knee, or rotator cuff tear works remotely. Yes. It is possible. But doesn’t delivering orthopedics via telehealth sound counterintuitive?

Historically, during orthopedic sessions, health practitioners use palpations, a technique of feeling using fingers during a physical examination. Typically, an orthopedic in-person appointment features front-end paperwork, MRIs or X-rays, and a physical palpation examination. So, what does it mean to incorporate and address these steps in a virtual telehealth session?

What are the Protocols?

Several protocols can help virtual orthopedic visits run smoothly. Patients have to receive directions on preparing for the virtual appointment in advance. This includes ensuring they have access to a sufficient high-speed internet connection to support an uninterrupted video call and preparing for the physical space so that the doctor can easily monitor and access their movements. For instance, the patient needs to be around 6 feet from the camera for a knee injury case, which should be 2 feet off the ground level.

That’s not all. Shorts are also necessary for patients with knee injuries. They have a simple household item to use as a weight (like a stapler or a water bottle). The orthopedist will effectively evaluate the patient with this kind of prep work.

Palpating the area in a virtual session involves resistance work or self-palpations. The orthopedist coaches the patient through specific movements and accesses their mobility or lack of it while comparing one side to the other. Based on their observation, the orthopedist can share the screen and revise the patient’s already done MRIs or X-rays and have a discussion.

Final Word

Despite the power of telemedicine technology and its above-described protocol, it makes sense to make the first orthopedic session in-person and the subsequent visits virtual if the patient is okay with a physical visit.

What Is Telehealth?

Telehealth is not a new phenomenon but became a critical facility during the Covid-19 Public Health Emergency. Telehealth is telecommunication to provide medical assistance and health education across distances. It meant that if someone could not attend a medical center in person, then it would be possible to have a consultation with a medical practitioner over the phone or video call.

Who Benefits From Audio-only Telehealth?

The use of video telehealth favors demographics with access to broadband and the use of technologies needed for video access. Research finds that people on lower incomes are more likely to use these services. In comparison, audio-only telehealth has a higher uptake as it is more accessible for most people with only a telephone required.

Common barriers that can prevent access to in-person consultations include:

  • No access to childcare
  • Lack of transportation
  • Medical provider shortages
  • Excessive wait times
  • Work commitments
  • Mobility impairment
Benefits That Reach Further Than Patient Care

You may think that telehealth is only a plus for patients. However, medical providers can save time and money using these services instead of in-patient clinics.

There is the issue of waiting rooms being a breeding ground for already ill people. Healthcare providers slash their risk of contracting illness by not being in physical contact with sick people. This means fewer doctors on ill leave annually.

Fewer personnel need to be on-site if no in-patients are present and lower overheads and supplies like sanitizers and PPE usage.

More uptake of services like these also means healthier populations and, as a result, a healthier workforce and economy.